Privacy Policy

1. Introduction

Phantom Weave ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for classes, or engage with our services. Please read this policy carefully to understand our practices regarding your personal information.

2. Information We Collect

We collect information you provide directly, including:

• Contact Information: Name, email address, phone number, and mailing address when you inquire about classes or sign up for our mailing list.
• Class Registration: Information necessary to enroll in classes, workshops, or retreats, including age, experience level, and any special accommodations.
• Payment Information: Billing address and payment details for class fees and product purchases (processed securely by third-party payment processors).
• Communication Preferences: Your choices regarding how you wish to receive information from us.
• Cookies and Usage Data: Information about how you interact with our website, including pages visited, time spent, and referral sources.

3. How We Use Your Information

Your information is used to:

• Process class registrations and manage enrollments
• Send class confirmations, updates, and relevant notifications
• Facilitate payment processing and issue receipts
• Respond to your inquiries and provide customer support
• Send promotional communications and newsletters (with your consent)
• Improve our website functionality and user experience
• Comply with legal obligations and resolve disputes
• Conduct analytics to understand usage patterns and optimize our services

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contractual Necessity: To fulfill class registrations and service agreements
• Legitimate Interests: To improve our services, conduct marketing, and protect our legal rights
• Consent: When you opt in to receive marketing communications or allow cookie collection
• Legal Compliance: To satisfy regulatory requirements and respond to lawful requests

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Payment processors, email service providers, and hosting providers who assist in delivering our services under confidentiality agreements
• Legal Requirements: When required by law, regulation, or government request
• Business Transactions: If Phantom Weave is involved in a merger, acquisition, or sale of assets
• Your Consent: When you explicitly authorize sharing with third parties

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include encrypted connections (SSL/TLS), secure servers, and access controls. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Class registrations are retained for the duration of enrollment plus three years for record-keeping. Marketing contact information is retained until you unsubscribe. You may request deletion of your account at any time.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, remember preferences, and analyze usage patterns. Cookies are small files stored on your device that help us recognize you on future visits. You can control cookie settings through your browser preferences. Our separate Cookie Policy provides detailed information about the types of cookies we use.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request corrections to inaccurate data
• Deletion: Request removal of your personal information (right to be forgotten)
• Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent for marketing communications at any time
• Object: Object to certain processing activities

To exercise these rights, contact us at info@phantomweave.com or by phone at +81 428-24-2915.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any external sites before providing your information or enabling cookies.

11. Children's Privacy

Phantom Weave's services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we discover we have collected information from a child under 13, we will delete it immediately. Parents or guardians who believe a child's information has been collected should contact us promptly.

12. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may not have the same data protection laws.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by updating the "Last Updated" date and, when appropriate, by sending you an email notification. Your continued use of our services after changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

• Email: info@phantomweave.com
• Phone: +81 428-24-2915
• Address: Nagabuchi Ome City, Tokyo, Tokyo 198-0052, Japan